InterviewAs enterprises begin to adopt blockchain technology in order to optimize their systems and processes in ways that simply cannot be done with other technologies, the likelihood that their customers will know or care could be low. After all, once deployed in enterprise fashion, blockchain typically occupies a fabric-like spot within the organization's enterprise information technology stack. In other words, not necessarily at the customer-facing surface. And there's no industry where this could be more true than in the telecommunications and carrier business where the sorts of integrations that make it possible for people to call or text their friends and families across different carriers are fraught with technological and settlement challenges due to lack of a single source of truth. As Syniverse Sr. Distinguished Engineer of Emerging Technologies, Monique Morrow explained to Blockchain Journal editor-in-chief David Berlind at World Economic Forum 2023 in Davos, Switzerland, both Syniverse (which itself is in the SMS fabric of hundreds of carriers) and the GSM Association (GSMA) where she chairs the GSMA-Distributed Ledger Technology Group have a pretty clear understanding of the business problems that blockchain can solve in the telecommunications industry (full-text transcript appears below).
By David Berlind
Published:January 23, 2023